WASHINGTON -- Dawn Andrade of North Highlands, Calif. worked as a customer service administrator for an IT company for most of her adult life before getting laid off five years ago. Since then she's had a succession of jobs, each paying less than the one before.
Right now, she's earning $8.75 an hour in a call center, helping people with the debit cards on which they receive unemployment insurance payments. "I answer calls for people in California, New Jersey and South Carolina," she said, explaining that people call to say, "Where's my money? How come I don't have my money?"
Before that she earned $9.40 per hour working part time for a company that sold chocolate strawberries, and before that she worked seven months for a propane company that paid $12 hourly. And before that, after her original career fell apart, she worked in a different call center. Andrade, 57, doesn't understand why she's wound up with such unstable employment after a long career.
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